Terms of service: website use, MSA and BAA scope

"Do these terms of service cover the turnaround commitments we would be paying for?" Buyers ask that before anything else, and the answer is no. These Terms of Service govern use of the AstraRad website: browsing, forms, portal access, acceptable conduct, intellectual property, and general legal provisions. Every clinical and commercial commitment, including the SLA tiers, per-report pricing, and the Business Associate Agreement, lives in the master service agreement (MSA) your organization signs before sending a single study.

If anything on this page conflicts with an executed MSA or BAA, the signed agreement controls for the services it covers.

Where these terms of service end and the MSA begins

These website terms bind every visitor, while the MSA binds only contracted clients and governs the actual delivery of interpretations. That split protects you more than it protects AstraRad. A webpage can be revised at any time by the party that publishes it. A signed agreement changes only with your signature. A turnaround commitment worth relying on needs a measurement definition, a list of exclusions, and a remedy when it is missed. Those provisions carry weight only inside a contract you can enforce. The same logic governs protected health information: a BAA must be executed before the first study moves, because HIPAA obligations attach to the parties who sign it. Pricing follows the same rule, since a rate card quotes your facility under your own volume and case mix. So read this page for orientation, and treat your signed MSA as the source of every commitment you intend to rely on.

Browsing this site or submitting a form creates no physician-patient relationship and constitutes no offer of clinical services to any specific patient.

Eligibility and account duties

The AstraRad website and platform serve healthcare organizations in the United States: imaging centers, radiology groups, hospitals, and the personnel they authorize. If you are a patient seeking an interpretation of your own imaging, AstraRad is the wrong service for you; please contact your ordering clinician or the facility that performed your study.

A portal account carries duties. Keep credentials confidential, give each staff member an individual login, and ensure that only authorized personnel transmit studies or retrieve final signed reports. Provide complete clinical history with every study, because the interpreting radiologist reads within the context your facility supplies. Notify AstraRad promptly through the contact page if you suspect unauthorized access. AstraRad may suspend access to protect the platform or patient data, and will notify the affected client when it does.

Acceptable use

Use of the website and platform is limited to lawful, contracted purposes. Transmit protected health information only through a channel covered by an executed BAA: the portal and DICOM connections established under an MSA qualify, while the public contact form does not and should never carry patient identifiers.

Refrain from probing the platform for vulnerabilities, bypassing access controls, scraping site content at scale, or running automated tools that degrade availability. Represent your identity and your authority to act for a client truthfully, and keep malicious code and infringing content off the platform. Violations can lead to suspension or termination of access, and where PHI or platform security is involved, AstraRad notifies the affected client and any parties the law requires.

Clinical judgment stays with the ordering clinician

The ordering clinician and the client organization retain responsibility for clinical decisions, for acting on communicated findings, and for the clinical information provided with each study. Every interpretation delivered through the platform is a final signed report, rendered by a board-certified, fellowship-trained radiologist licensed in the state where your patients are located. Independent double-reads on 1 in 20 final signed reports, along with the rest of the quality program, are described on the compliance page.

Intellectual property

The AstraRad name, logo, website content, platform software, and report formats belong to AstraRad or its licensors. You may view and print site content for internal business evaluation; commercial reproduction, modification, or distribution requires written permission.

Final signed reports delivered to your facility belong in the medical record for the relevant patient encounter, subject to the MSA. Imaging studies you transmit remain the property of your facility or the originating institution; retention and handling of that data are governed by the BAA and described in the privacy policy. Feedback you volunteer may be used to improve the service, without obligation to you.

Disclaimers

The website and its content are provided on an as-is basis, as general information only, and nothing here constitutes legal, clinical, or billing advice for any specific situation. AstraRad works to keep site content accurate but does not warrant that the website is error-free or uninterrupted. Performance statistics on this site reflect measured results over the period stated alongside each figure, and future results for any individual study can differ.

Warranties applicable to contracted clinical services, if any, appear exclusively in the MSA. To the maximum extent permitted by law, AstraRad disclaims all implied warranties with respect to the website, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

To the maximum extent permitted by law, AstraRad's total liability arising from use of this website is capped at one hundred US dollars, and AstraRad will not be liable for indirect, incidental, consequential, or punitive damages arising from website use.

This cap applies to the website alone. Liability allocation for clinical services, including professional liability coverage and indemnification, is negotiated in each client's MSA. Nothing in these terms limits liability that cannot be limited under applicable law.

Indemnification

You agree to indemnify AstraRad against third-party claims arising from your violation of these terms, your misuse of the website, or content you submit through the site, except to the extent caused by AstraRad's own conduct. Indemnification for contracted services is governed by the MSA.

Governing law and disputes

These terms are governed by the laws of the State of Delaware, without regard to its conflict of law rules. Any dispute arising from these website terms will be resolved in the state or federal courts located in Delaware, and both parties consent to that venue. Disputes under an MSA follow that agreement's dispute resolution provisions.

If any provision is found unenforceable, the rest continue in effect, and a failure to enforce a provision waives nothing.

When these terms of service change

AstraRad may revise these terms of service, and the date at the top of this page reflects the current version. Material changes that affect active clients are communicated directly to account contacts. Continued use of the website after a revision takes effect constitutes acceptance of the updated terms.

Sending questions and notices

Questions about these terms of service, notices under this agreement, and requests for an MSA all go through the contact page, which routes them to the right desk; notices touching personal data or PHI should be marked as a privacy matter when you submit them. The privacy policy covers data collected through this website; the SLA and compliance pages describe the clinical commitments your MSA will formalize. The principle is simple: a commitment you can enforce lives in a signed agreement, and everything on this page exists to point you toward one.